The Evolution of Medical Care: An Introduction to Medical Concierge Services

Health is paramount to human life and remains a top priority for all individuals and families, so it is no wonder that the medical field has seen such rapid adoption of technology and development to bring change and positive improvements. Whether it’s the rapid development of new vaccines using nanotechnology or the use of artificial intelligence for the early detection of sepsis, the medical world is advancing by leaps and bounds to provide solutions to the diseases and complications that have plagued us for so long.

During the pandemic, the limits of the medical world have been tested but they have proven strong as they have shown the world its resilience and ability to bring innovations to market quickly. Advances in technology have also led to negative consequences, such as a dramatic shift in approach from city doctors to retail hospital chains that focus on caring for as many patients as possible. This approach has led to an inability to build meaningful relationships with patients, overbooking issues and unbearable wait times over the years.

The pandemic has also had a humanitarian effect and has forced the healthcare industry to reassess and explore changing human needs and demands. This was prompted by the use and creation of isolation centers, where people had to be treated away from loved ones, often spending a lot of time alone and without human contact until they tested negative.
Thousands of people around the world have been forced to quarantine at home without physical contact with loved ones for long periods of time. This has created a strong desire and value for relationships and has seen more healthcare professionals form more personal relationships with some of their patients.

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The changing world allows individuals to seek more reliable, convenient and personalized options for their health care. Besides the relief of ailments and illnesses, humans need a more personalized approach and greater involvement in the decision-making process when it comes to their health care needs.

For this, a partnership must be built with patients and their healthcare providers based on communication, trust, reliability and expertise. What we are used to in Nigeria are the traditional Health Management Organizations (HMOs) that provide health insurance service through participating doctors and hospitals for a monthly or annual fee. While these organizations have had an impact on how patients approach control of their healthcare in Nigeria, they have not quite been able to achieve the level of personalized treatment and reliability that many people seek. currently.

Healthcare organizations have been tasked with evolving their offerings to meet changing customer demands, as patients increasingly seek immediate access to their physicians and healthcare providers without delay. People also want a seamless and hassle-free approach to navigating their healthcare, which is where the Medical Concierge comes in.

A medical concierge is an intermediary organization between patients and the health services they want, the purpose of which is to quickly determine and organize access to the necessary and desired care. The typically subscription-based service puts patients in control of their healthcare journey with medical providers by granting unlimited, year-round access to top healthcare specialists within a jurisdiction or globally.

Patients get a personalized experience based on their requirements and needs through a dedicated relationship manager, enhanced communication with their healthcare providers, and access to healthcare professionals anytime. Rather than adhering to standard medical protocols, clients who use a concierge service receive personalized attention and enhanced care options designed to help them maintain the best health.

An added benefit of using a medical concierge service is that it helps more in preventing health issues rather than treating them. This is due to a regular comprehensive medical examination. Health checkups are provided to clients along with helpful lifestyle advice. These interventions make a dramatic difference for patients as they provide opportunities for healthcare professionals to better understand individual health issues and provide actionable advice and medical intervention.

One such concierge service recently launched in Nigeria is SANTIS by Paelon Medical Concierge, a luxury membership-based concierge service. Santis hopes to introduce convenience and transparency into the medical and healthcare experience of Nigerians.

The Medical Concierge hopes to provide at all times access to the best medical services that its customers need. They have embraced the Beaver concept to provide essential services that enable others to thrive by offering their customers a range of services that help them navigate the complex healthcare industry. Unlike an HMO, a Medical Concierge offers customers premium, unlimited access to medical professionals, upon payment of an annual flat fee. Payment for medical care and treatment is best covered by clients’ international health insurance.

A concierge strives to build relationships with medical facilities, specialists and super-specialists who also have access to international facilities. Although they are two different operating organizations, HMOs can provide their customers with access to a medical concierge if it falls under the group coverage they subscribe to.

With Santis, patients are assured of 24/7 access to healthcare and beyond, which includes, but is not limited to, annual executive health reviews, preventative medical care, emergency care, personalized health calendars, physiotherapy, access to a nutritionist, corporate health interviews and gym membership.